As we prepare for the upcoming event season, we’ve made some improvements to our cooking equipment to help you operate & troubleshoot them quickly and easily. We’re excited to introduce Meters on a selection of our Cooking and Food Storage units. Each meter will display the Voltage, Current (measured in Amps), Power, and Energy of the unit at any given time. Based on the number values of each of those measurements, you will see if the machine is getting enough power to operate properly and allowing you to troubleshoot the equipment accordingly.
Here’s an example of what they’ll look like:
And here’s a quick video to get you acquainted with the meters:
Please note: we highly recommend working with a certified professional electrician on-site to ensure that the power source you’re using is compatible with our equipment.
The most important measurements on the meter are Voltage and Current (Amp), displayed on the top row. For each individual piece of equipment, there is an ideal Voltage range and Current (Amp) range that the equipment should operate within. You will find a Reading Label next to each Meter that will display the ideal ranges for that particular piece of equipment. You can also reference the ranges in the chart below. (Pro-tip: Save this chart to your phone or desktop as a quick reference guide.)
If you find that the Status Meter and Reading Label numbers are not matching up, here some tips to help you troubleshoot.
The Current (Amp) value may fluctuate depending on what the unit is required to do. For example, an oven may display a higher Current (Amp) value when it’s first heating up than when it’s maintaining the desired temperature. As long as the unit is functioning properly, while displaying a Voltage value within a close range of the Reading Label, then you’re all set.
You may have too many units connected to your power source. Find a different outlet that can supply the appropriate amount of Voltage and Current (Amp), or try redirecting units to another power source.
Note: Any unit that requires 208 Volts or 220 Volts should be connected to its own dedicated circuit. Always be sure to connect a Moffat Convection Oven to its own circuit.
When it comes to power distribution, cord size matters. Longer extension cords reduce the Voltage traveling into the unit. We highly recommend only using the unit’s attached power cord to connect it to the power source. If you must use an extension cord, be sure to only use an AWG 12 Gauge extension cord with 110-115 Volt units and AWG 6 Gauge extension cord with 220 Volt units.
Note: Please do not remove the third prong on the plug, as it may lead to the equipment overheating and malfunctioning. Only use extension cords and outlets that can accommodate the third prong.
If you’ve tried these steps and still need further assistance, our Customer Service team will be happy to help. Please contact them by phone at 201-727-4700.
P.S. Don’t forget to check out our Cooking Equipment tutorial series on YouTube to help you troubleshoot and operate our cooking equipment. You can find also our video playlists embedded below.